Terms of Service

By accessing or using Volvera ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. These terms apply to merchants (businesses that embed the Volvera widget in their store) and visitors to volvera.ai.

Volvera provides an AI-powered shopping assistant widget that merchants can embed in their e-commerce stores. The widget enables end-shoppers to search products, manage a cart, and apply promo codes through natural conversation.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice to active merchants.

• You must provide accurate information when registering. One account per business.
• You are responsible for keeping your API key and login credentials confidential.
• You must be at least 18 years old and legally authorised to enter into contracts on behalf of your business.
• We reserve the right to refuse or terminate accounts that violate these terms or applicable law.

You may not use Volvera to:

• Sell illegal goods or services.
• Mislead or deceive end-shoppers.
• Attempt to reverse-engineer, scrape, or abuse the API beyond normal widget operation.
• Resell or white-label the Service without an Enterprise agreement.
• Violate applicable consumer protection or advertising laws in your jurisdiction.

• Pricing is as listed on the Pricing page at the time of your subscription.
• Plans are billed monthly. Unused chats do not roll over to the next month.
• If you exceed your plan's included chat volume, additional chats are billed at €55 per 500 chats. Your service is never hard-blocked.
• Upgrades take effect immediately. Downgrades take effect at the start of your next billing period.
• We reserve the right to change pricing with 30 days' notice to active merchants.

You may cancel your subscription at any time from your dashboard. Your access continues until the end of the current billing period. No refunds are issued for partial months.

You retain ownership of the product data and content you upload to Volvera. By uploading it, you grant us a limited licence to store and process it solely to operate the Service for your store.

You are responsible for ensuring your product data does not infringe third-party intellectual property rights.

We aim for high availability but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance where possible. We are not liable for losses resulting from downtime.

To the fullest extent permitted by law, Volvera's total liability to you for any claim arising from use of the Service is limited to the amount you paid us in the 3 months preceding the claim.

We are not liable for: lost revenue, lost data, indirect or consequential losses, or issues arising from your e-commerce platform or third-party integrations.

The Service is provided "as is". We make no warranties, express or implied, regarding merchantability, fitness for a particular purpose, or accuracy of AI-generated responses. AI assistants can make mistakes — you are responsible for reviewing your product data and assistant configuration.

These terms are governed by the laws of Hungary. Any disputes shall be resolved in the courts of Hungary, unless mandatory consumer protection law in your country of residence requires otherwise.

We may update these terms. We will notify active merchants by email at least 30 days before material changes take effect. Continued use of the Service after that date constitutes acceptance of the updated terms.

Questions about these terms? Email mustafa.guldag@volvera.ai.